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Terms & Conditions
1. TERMINOLOGY
“Customer” means you the customer;
“Contract” means the contract for the purchase and sale of the Goods subject to these Conditions;
“Conditions” means the terms and conditions set out below;
“Goods” means the goods (including any instalments or parts) which the Company is to supply; and
“Company” means Kings Carpets and Flooring (registered as a Sole Trader)
“Fitter” means either an in-house or “Company” appointed sub-contracting fitter.
2. PRODUCTS
2.1 CHARACTERISTICS
All of our product descriptions, specifications, roll lengths, roll widths, samples and images are approximate only. These are intended as a guide to give a general idea of the Goods described and do not form part of the Contract.
2.1.1 PILE REVERSAL
All pile carpets can suffer from pile reversal. This is a phenomenon that may occur only in certain areas and for no apparent reason. Present research has identified no cause. It may show as areas of dark and light patches. This may occur on certain colours and styles of designs and is not a manufacturing defect. The Company accepts no liability whatsoever for pile reversal in the Goods.
2.2 COLOUR & SHADING
2.2.1 Colour
The Company endeavours to, as much as they can, ensure that the colours of carpets and vinyls displayed in photographs on their website are as accurate as possible. However, these colours can appear differently depending on a monitor or mobile device screen.
The display and resolution settings of a screen or mobile device may result in a slight variation in colour and the texture of the surface of individual products when viewing them on the Company’s website. Goods ordered may be from a different production batch to the batch that in-store samples were taken from.
The Company cannot be held responsible for discrepancies in colour matching between images on its website and/or in-store samples or remnants/roll ends and the Customer’s existing carpets and home furnishings.
2.2.2 Shading
All carpets are liable to shading, displaying light and dark patches as a result of unequal crushing of the surface pile. The degree of shading is largely determined by its colour and design. Carpet shading cannot be completely eliminated, but it can be kept to a minimum with regular vacuuming. Light and delicate carpets may become soiled with wear. The Seller accepts no liability whatsoever for shading in the Goods.
2.2.3 Fading
The sun’s ultraviolet rays can cause some damage to a carpet and, in when a carpet is fitted near a large window area or in direct sunlight, the carpet will need to be adequately shielded to prevent fading. Carpets of light and delicate shades could bleach out in
standard daylight. The Company accepts no liability whatsoever for fading in or to the Goods.
2.3 SIZE TOLERANCE
All carpet sizes quoted will be within 1.25% of the advertised width in accordance with clause 3 of the British Standard 3655 (1974).
3. SITE SURVEYS & ESTIMATES
3.1 SITE SURVEY
Site surveys are carried out by an approved contractor appointed by the Company.
3.1.1 APPOINTMENTS
The Company will endeavour to arrive at the advised arrival time on the agreed survey date.
The Company cannot be held liable for any expenses incurred, or loss of income, arising from missed or late appointments.
3.1.2 SUB-FLOOR INSPECTION
Where existing carpets and/or floor coverings remain in place at the time of survey, the Surveyor will to the best of their ability provide an accurate assessment of the sub-floor and a subsequent estimate of works including preparation.
In some cases, a revised quotation may be supplied to the Customer if full removal of the carpets and/or floor coverings reveals the sub-floor requires more substantial preparation works than was first apparent during the initial survey. The Company reserve the right to revisit the original estimate and/or quotation accordingly.
3.2 ESTIMATES
Estimates provided by the Company are generally a guideline price, based on the information provided by the Customer.
Any estimate given are subject to a site visit for confirmation. From there the Company will be able to provide you with a quotation.
4. FITTING
4.1 DATES AND TIMES
The Company will agree a fitting date in writing with the Customer.
The Company is unable to commit in advance to a specific arrival time on the agreed fitting date; the works will be carried out between the normal working hours of 8am and 5pm.
The Fitter(s) will endeavour to contact the Customer between 8am and 9am on the agreed fitting date to give the Customer an estimated time of arrival, but this will only be an estimate as the Fitter(s) may be delayed due to circumstances outside of their control.
The Fitter(s) will of course do their very best to keep to the advised arrival time on the agreed fitting date. However, the Company and the allocated Fitter(s) cannot be held liable for any expenses incurred, or loss of income, arising from missed or late appointments.
4.2 ACCESS
The Customer agrees to be present on the agreed fitting date to provide access to the Fitter(s). In the instance that the customer cannot be present to grant access to the property or premises where the works are to be carried out, the Customer agrees to ensure that an appointed representative will be present to grant access to the Fitter(s).
The Customer also agrees that they, or an appointed representative, will be present when the works are completed, so that the Fitter(s) are able to leave promptly.
4.3 DOOR TRIMMING
Depending on the flooring product that is being fitted, this can affect the clearance under the doors resulting in the doors requiring trimming. Door trimming is not included in the flooring installation fee, and can require additional tools to those normally carried by the Company’s Fitter(s). The Company recommends in the first instance that the Customer has door trimming carried out by a specialist carpenter/joiner.
The Customer may not know if their door(s) require trimming until the new flooring has been installed.
If it transpires that the door(s) require trimming, the Company’s Fitter(s) may be able to provide the Customer with a costing for this, and the Customer will need to enter into an agreement with, and pay the Fitter(s) on the day.
However, please note that the Company cannot guarantee that on the day the Fitter(s) will be able to carry this out for the customer.
4.4 FURNITURE
The area(s) that new flooring is to be installed will need to be clear of all furniture when the Fitter(s) arrive.
The Company can offer a costing for furniture moving. The Fitter(s) are able to move empty pieces of furniture such as wardrobes, book cases etc., subject to how much they weigh. However, the Fitters are not able to move any personal items or electrical goods.
If the Customer would like the Fitter(s) to remove furniture on arrival and replace after fitting, the Company can provide the Customer with a costing for this. The Customer will then need to enter into an agreement with, and pay the Fitter(s) on the day.
Please note that whilst the Company and the Fitter(s) will do their very best to ensure that items are moved as carefully as possible, the Company and the Fitter(s) cannot be held responsible for any damages caused during the moving of furniture.
4.5 APPLIANCES/WHITE GOODS
The area(s) that new flooring is to be installed will also need to be clear of all white goods/appliances when the Fitter(s) arrive. The Company would always recommend that the Customer arrange for this to be done themselves.
The Company can offer a costing for moving white goods and appliances. The Fitter(s) are able to move white goods/appliances subject to how much they weigh. However, the Fitters are not able to disconnect or reconnect any white goods, and the Company would recommend that the Customer have this done by a trained electrician and/or plumber.
If the Customer would like the Fitter(s) to move white goods/appliances on arrival (which must already be disconnected) and replace after fitting (but somebody else will need to reconnect them), the Company can provide the Customer with a costing for this and the Customer will need to enter into an agreement with, and pay the Fitter(s) on the day.
Please note that whilst the Company will do their very best to ensure that items are moved as carefully as possible, the Company and the Fitter(s) cannot be held responsible for any damages caused during the moving of white goods/appliances.
4.6 UPLIFT, REMOVAL AND DISPOSAL
The areas that new flooring is to be installed will need to have the old flooring uplifted (unless being installed on a new sub-floor), along with old underlay and/or gripper if the Customer has ordered new, before the new flooring can be installed.
The Company can also offer a costing for this, and/or for the removal and disposal of the old items if the Customer is not able to do this themselves.
If the Customer would like the Fitter(s) to uplift the old/current flooring on arrival and dispose of it after fitting the new flooring, the Company can provide an invoice for this and the Customer will need to pay for this in advance.
5. DELIVERY & COLLECTION
5.1 DELIVERY
Should an agreement for delivery be entered into by the Company and the Customer, the agreement states that the Customer, or an appointed representative, is present at the delivery address on the agreed date and time, to accept the delivery.
Deliveries are made “kerb-side” only. The customer will be required to accept the delivery and transport the goods to the area where they wish to store and/or install them. The Company’s delivery drivers are not contracted to carry goods into customer premises, and whilst they may do this for the Customer on request, this would be an agreement between the Customer and the Delivery Driver.
The Company offers free delivery to selected post codes in the York area, and in some instances subject to a minimum, total transaction amount.
5.2 COLLECTION
The Company sells some items which are available for in-store collection only.
The Customer can collect their order between: 8am and 5pm Monday to Thursday and 8am and 4pm on Friday.
If the Customer has arranged for an external fitter or 3rd party to fit the carpet or flooring for them, the external fitter or 3rd party will be able to collect it on the Customer’s behalf. The Customer is required to inform the Company of the name of the external fitter or 3rd party who will be collecting, and give the external fitter or 3rd party the purchase reference number.
6. PAYMENTS
6.1 QUOTATIONS
The Company will honour prices quoted in quotations for a maximum of 30 days. If a Customer responds to a quotation more than 30 days after it was issued, the Company reserves the right to re-issue the quotation if it has been subject to price increases from suppliers and/or manufacturers.
6.2 PAYMENT TERMS
The majority of Goods/Orders are bespoke and are cut to order. Goods and materials will be ordered by the Company once payment has been received in full from the Customer.
7. CANCELLATIONS
7.1 SUBSTITUTE GOODS
If goods ordered by the Customer are subsequently made unavailable by the Supplier, The Company will contact the Customer to at their earliest convenience to offer a similar, replacement product, or to arrange a full refund. If the Customer chooses a substitute product, the Company will charge or refund any price difference.
The Company will not substitute goods ordered by the Customer without the Customer’s consent.
7.2 DAMAGES
If the customer suspects that there is damage to a carpet or floor covering supplied by the Company, this must be reported by the Customer or a representative appointed to attend during installation by the Customer to the Company before the Fitter(s) has/have left the property/site.
Once the Fitter has left the property/site, the Company and Fitter(s) cannot be held responsible for any damages reported by the Customer. It is the responsibility of the Customer to be present during the installation, or to appoint a representative to be present on their behalf. Once the installation has been completed, if the Customer or their representative is not present the Fitter(s) cannot wait for them to return before leaving.
Should the Customer identify damage to a carpet or floor covering before or during the installation process, the Customer is required to call the Company immediately and send a photograph to the Company. A Surveyor will attend on behalf of the Company to inspect.
The Company will then report back to the Supplier/Manufacturer on behalf of the Customer. Following the result of the Supplier/Manufacturer report, the Company will liaise with the customer and advise of the next steps.
7.3 CANCELLATIONS AND RETURNS
The Company cannot be held responsible for incorrect calculations on the part of the Customer or shade tolerances.
As the vast majority of purchases and orders made by customers are for bespoke measurements, they are subsequently cut to order and are therefore non-returnable.
Non-stock items are non-returnable.
It may be possible, in exceptional circumstances, for some goods to be returned, if the goods are in resale-able condition. This would generally incur a restocking charge of 30%, with the balance of the refund being made in the same format as the original payment was received.